FAQ
Submit a requestAccount
- How it works
- How do I update my password?
- I forgot my password. What do I do?
- I’m locked out of my account. What do I do now?
- How do I change sizes or update other preferences?
- How do I leave a note for my stylist?
Scheduling
- How do I change the frequency of my automatic shipments?
- Do I have to enroll in automatic shipments?
- How long does it take to style my Edit?
- Can I cancel an Edit that's already been ordered?
- Can I temporarily pause my Edits?
- How do I delete or cancel automatic shipments?
Pricing
Stream & Themed Edits
Clothing
- Where are your clothes from?
- I received the wrong bra size / Why did I receive a different bra size?
- What are the clothing care or washing instructions?
- How can I be confident the Sleep & Body Edit items I receive are in perfect condition?
- Can I try on underwear, bodysuits, and bras?
- What sizes do you carry?
Shipping
- My tracking says “delivered”, but I haven’t received my order.
- Is there a cost for shipping?
- How do I track my package?
- Do you ship to U.S. Territories? What about military addresses?
- Do you ship internationally?
- How long does shipping take?
Returns & Exchanges
- What if I can’t return my Edit within 5 days?
- How do I checkout?
- What if I notice my item is damaged or becomes worn after purchase?
- What is the return policy for unwanted items from my Edit?
- How long do I have to send back returns from my Edit?
- How do I return unwanted items from an Edit?
Billing & Checkout
Gifts & Referrals
- How do I join the Influencer Program?
- How do I purchase a gift card?
- How do I redeem a gift card?
- Where can I view my gift card balance?
- The recipient hasn’t received an email with their gift card. What do I do?
- Why do I need to add payment information to my account if I have a gift card?